Acts & Aesthetics Group, LLC — Policies

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At Acts & Aesthetics Group, LLC, our goal is to provide every client with a luxury, stress-free beauty experience delivered directly to their location. To maintain consistency, safety, professionalism, and fairness for both clients and staff, we require all customers to review and agree to our service policies before booking. These guidelines ensure a smooth appointment process and protect the time and expertise of our traveling beauty professionals.

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All appointments require a non-refundable deposit to secure the selected service and date. Deposits vary by service category and must be paid at the time of booking. Although deposits are non-refundable, they may be transferred once if the appointment is rescheduled at least 24 hours in advance. Rescheduling within the 24-hour window will result in forfeiture of the deposit. No appointment is confirmed until the deposit is received.

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We understand that delays happen; however, punctuality is essential for mobile appointments. Clients are given a 10-minute grace period, after which a $15 late fee will be automatically applied. Arriving 20 minutes or more late will result in cancellation, and the deposit will be forfeited. Our professionals follow strict scheduling to accommodate multiple clients across different locations, so timeliness is extremely important.

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Travel fees apply based on the service location. Standard local travel ranges from $0–$15, extended areas range from $20–$35, and out-of-county services begin at $50+ depending on distance. These fees ensure that our stylists and artists are fairly compensated for their time and travel.

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To protect the wellbeing of both clients and staff, any behavior that compromises safety—including aggression, harassment, intoxication, or unsafe environments—will result in immediate termination of the appointment without refund. Clients must ensure the home or facility is clean, safe, and provides adequate lighting and workspace for the service. Pets must be secured during the appointment, and any setting that poses a risk to the stylist will result in the appointment being cancelled with no refund.

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We do not offer refunds once a service has been rendered. If any adjustments are needed, clients may request a touch-up within 24 hours of the appointment. After this period, a new booking will be required.

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By scheduling an appointment with Acts & Aesthetics Group, LLC, clients acknowledge and agree to all policies listed above. These standards help us uphold the luxury experience, professionalism, and high-quality service our brand is known for.